PROCEDURE THAT WE FOLLOW AND THE INFORMATION THAT WE COLLECT
We collect several types of information from and about users of our Website, including information:
- By which you may be personally identified, such as name, e-mail address, telephone number, country, or any other information collection on the Website that is defined as personal data or personally identifiable information under an applicable law (“personal information”);
- That is about you, but individually does not identify you, such as whether you are a current user, product/service interests, or information related to your inquiry or request;
- About your internet connection, the equipment you use to access our Website, including your web browser, operating system, device unique identifier and usage details; and/or
- About your medical condition, treatment options, physician or other provider referrals, prescriptions, and lab results, including Protected Health Information (“PHI”) or other related health information.
We will collect this information:
- Directly from you when you provide it to us.
- Automatically as you navigate through the Website. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
- From third parties intermediaries, for example, the physicians, providers, and pharmacies with whom we partner to provide you with services.
The Information You Give to Us
The information we collect on or through our Website may include:
- Information that you provide on our Website. This includes information provided when you sign up for our Services; when we process or respond to your inquiries related to requests for treatment, payment, customer service; and when you provide feedback on our Website.
- Your responses to questions that we might ask you to complete for research purposes.
- Details of transactions you carry out through our Website of the fulfillment of your inquiries or requests.
- Your search queries on the Website.
Information We Collect About You
As with many other websites as you navigate through and interact with our website. we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
- Details of your visits to our Website, including traffic data, location data, logs, language, date and time of access, frequency, and other communication data and the resources that you access and use on the Website.
- Information about your computer and internet connection, including your IP address, operating system, host domain, and browser type.
- Details of referring Website (URL). We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking).
The information we collect automatically is statistical data and may include personal information, or we may maintain it or associate it with personal information you provide to us or that we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:
- Estimate our audience size and usage patterns.
- Store information about your preferences, allowing us to customize our Website according to your individual interests.
- Speed up your searches.
- Recognize you when you return to our Website.
Cookies Used on the Website
Our Website uses two types of cookies: single-session (temporary) and multi-session (persistent). Temporary cookies last only as long as your web browser is open, and are used for technical purposes such as enabling better navigation through our Website. Once you close your browser, the cookie disappears. Persistent cookies are stored on your computer for longer periods and are used for purposes including tracking the number of unique visitors to our Website and information such as the number of views a page gets, how much time a user spends on a page, and other pertinent web statistics. Cookies, by themselves, will not be used by CL to disclose your individual identity. This information identifies your browser, but not you, to our servers when you visit the Website. We may not respond to ‘do not track’ signals in your browser. We may also collect data by using “pixel tags,” “web beacons,” “clear GIFs,” or similar means (collectively, “pixel tags”) that allow us to know when you visit our Website. Through pixel tags, we obtain non-personal information or aggregate information that can be used to enhance your online experience and understand traffic patterns.
Information We Receive From Other Sources
This is information we receive about you if you use any of the other websites we operate or the other Services we provide. We are working closely with third parties (including, for example, third parties intermediaries, such as the physicians, medical professionals, and pharmacies with whom we partner to provide you with services, sub-contractors in technical, advertising networks, analytics providers, and search information providers).
How the information is processed
In connection with providing you with the Website and Services, we may use, compile, analyze, and save your information in the following ways:
To carry out the Services and, as applicable, facilitate the provision of health care services to you by physicians or other health care providers and ensure that the physicians or health care providers have the services and support necessary for health care operations.
To communicate with you about the Website and Services, or your use of the Website and Services, and send you communications on behalf of physicians or other health care providers utilizing the Services to meet your needs.
To provide you with information that you have requested or to respond to your inquiries.
To provide you with technical support and to improve our Website and Services.
To verify your identity and administer your account, including processing your payments and fulfilling your orders.
In order to ensure that content from our Website is presented in the most effective manner for you on your computer or mobile phone, to allow you to participate in interactive features of our Services (when you choose to do so), and as part of our efforts to keep our Website safe and secure.
To communicate with you about our products and Services and those of our subsidiaries, affiliates, and parent companies and any of their related businesses and those of our third-party partners.
To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you.
In the event of a sale, merger, consolidation, change in control, transfer of substantial assets, reorganization, or liquidation, we may transfer, sell, or assign to third parties information concerning your relationship with us, including, without limitation, personal information that you provide and other information concerning your relationship with us.
To notify you about changes to our Website or Services.
For any purpose where you have given your consent (where legally required).
To comply with applicable federal and state law.
Information We Receive From Other Sources
We will combine information we receive from other sources with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).
DISCLOSURE OF YOUR INFORMATION
We may disclose aggregated, de-identified information about our users, and information that does not identify any individual, without restriction.
- Pursuant to your written instructions
- To any member of our group, which means our subsidiaries and affiliates, including our ultimate holding company and its subsidiaries.
- To health care providers (i) to provide health care services as part of the Services, such as providing your physician with your laboratory test results (ii) to whom you send messages through our Services, and (iii) for other treatment, payment or health care operations purposes, including pharmacy services, upon your request.
- To health care organizations, pharmacies, contractors, service providers, and other third parties we use to support our business or in connection with the administration and support of the Services.
- To our third-party service providers that provide services such as the hosting our Website, data analysis, IT services and infrastructure, customer service, e-mail delivery, auditing, and other similar services.
- To comply with any court order, law, legal process, including responding to any government or regulatory request, and to any third parties we believe necessary or appropriate to comply with applicable laws.
- To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of CL’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by CLaboutourWebsite usersisamongtheassetstransferred.
- To fulfill the purpose for which you provide it. For example, if you email us asking us to contact a third party (including a medical professional), we may transmit the contents of your email to the recipient.
- For any other purpose disclosed by us when you provide the information or with your consent.
- If we are under a duty to disclose or share your personal information to comply with any legal obligation, or in order to enforce or apply our Agreement and other Agreement, including for billing and collection purposes; or to protect the rights, property, or safety of CL, our customers, or others. This may include exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATION
We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information.
Do Not Track. We do not currently respond to “do not track” signals as we do not track our customers across third party Websites.
We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way.
ACCESSING, CORRECTING & DELETING YOUR INFORMATION
You may contact us at the address below, or by emailing firstname.lastname@example.org, to request access to, correct, or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. If CL deletes your user account, medical providers and other affiliates may still have the right to retain information as required by applicable law, regulations, or their own retention policy. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. Unless otherwise required by law, CL will also erase personal information when the personal information is no longer necessary in relation to the purposes for which was collected or otherwise processed; when you withdraw your consent (where lawfulness of processing was based on your consent) and there is no other legal ground for the processing; when you object to the processing and there are no overriding legitimate grounds for the processing; when your personal information has been unlawfully processed; and when it is necessary to comply with legal obligations.
We have implemented commercially reasonable security measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. Where we have given you (or where you have chosen) a password that enables you to access certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. The information you share in public areas may be viewed by any user of the Website. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our Website, any transmission is at your own risk.
Website or Services may contain a link. These third parties may at times gather information from or about you. We have no control over the privacy practices of these third parties.
PROTECTING HEALTH INFORMATION
CL is committed to complying with the HIPAA Standards and to protecting the confidentiality of every individual’s laboratory test results and other Protected Health Information (PHI). To ensure protection of PHI, we have implemented strict policies and procedures to comply with the Security and Privacy Standards and other applicable federal and state laws and regulations. In addition, we continuously monitor and audit these processes for effectiveness and compliance. Our Patient Privacy Notice may be found here: https://www.claritylabs.com.com/patient-privacy
USE BY MINORS
GENERAL DATA PROTECTION REGULATION
This Site is hosted on servers located in the United States. We will endeavor to meet those data protection laws and regulations (including the General Data Protection Regulation, or “GDPR”) to which we may be subject as and when applicable to the Services provided by us. The GDPR was passed by the European Parliament and establishes a standard for data privacy for all member states of the European Economic Area (“EEA”) (“EU”). Its purpose is to give EEA residents (described as “data subjects” by the GDPR) certain rights over their Personal Information, including, the:
- Right of access: Individuals can ask for a copy of the Personal Information retained about them and an explanation of how it is being used.
- Right to rectification: Individuals have the right to correct, revise or remove any of the Personal Information retained about them at any time.
- Right to be forgotten: Individuals can ask to delete their Personal Information. At your request, we will remove your contact information from the system, and we will not contact you again.
- Right to restrict processing: If an individual believes, for example, that their Personal Information is inaccurate or collected unlawfully, the individual may request limited use of their Personal Information.
- Right of portability: Individuals have the right to receive their Personal Information in a structured, commonly used and machine-readable format.
- Right to object: Where an individual decides that they no longer wish to allow their Personal Information to be included in analytics or to receive direct marketing emails or other personalized (targeted) marketing content at any time, the individual may opt out of use of their data for these purposes.
How to Contact Us
Last Updated: March 23, 2021